Shipping within Europe and the UK

• Free Shipping: All orders are eligible for free shipping.
• Delivery Time: Orders are typically received within 3 - 6 weeks.
• Delivery Scheduling: After payment, we will contact you to arrange a suitable delivery time.
• Delivery Method: We use our own drivers, as well as external couriers to ensure the safe arrival of our products.
• Assistance Required: Our drivers require assistance on-site for unloading (and collection), as they are alone and pre-loaded at our warehouse.
• External Shipping Network: We use an external shipping network for some regions. They will contact you to book a delivery time.
• Local Depot Pickup: In some cases, due to the lack of suitable delivery vans, you may need to pick up your order from the local depot.

Delivery Details

• Delivery Hours: Deliveries occur between 8 am and 5 pm from Monday to Friday. Deliveries can be delayed up to 8 pm due to traffic.
• Notification: We provide an hour or two notice on the day of delivery, but cannot guarantee a specific time or offer a strict timeslot.

Handling and Liability

• Product Weight: Our products range from 10kg to 280kg, and unloading may require multiple people depending on size and weight.
• Liability: We do not accept liability for any damages during the unloading process, as organizing this process is the customer's responsibility.

Missed Deliveries

• No-Show Policy: If the customer is not present at the delivery appointment, we will attempt contact via phone, text, and voicemail before the driver leaves.
• Product Return: If no contact is made, the product will be returned to our warehouse.
• Redelivery charges: There will be a redelivery charge applied for all second and third attempts.

If the order is returned to our warehouse, we will inspect the condition and proceed with a refund, with deducted transaction, return and restock fees.