Return Policy

SHOPPING INFORMATION

Our Commitment to Quality and Satisfaction

At Saris-Balustrades.co.uk, we take pride in delivering high-quality, custom-made glass balustrades designed to meet your exact specifications. Each order is carefully crafted and inspected to ensure it meets our strict quality standards before being dispatched.

Damaged or Defective Products

While we take every precaution to securely package and deliver your order, transit damage can occur. We strongly advise:

  • Inspecting your order upon delivery and before signing for it.
  • Refusing delivery if there are visible damages to the packaging or product.
  • Reporting any issues within 24 hours of delivery by contacting our support team with clear photos and details of the damage.

In the case of manufacturing defects or transit damage, please contact us immediately.

No Liability for Installation Costs

Saris-Balustrades.co.uk is not responsible for any installation costs, labour fees, or additional expenses incurred due to incorrect specifications, damaged products, or manufacturing issues. We strongly advise that installation is scheduled only after receiving and inspecting the product.

Order Accuracy & Responsibility

As all glass balustrades are made-to-measure, it is the customer's responsibility to ensure that all measurements, specifications, and requirements are correct before placing an order. We highly recommend consulting with a professional installer to confirm the necessary dimensions and specifications.

Once an order is confirmed, changes or cancellations are not possible, as production begins immediately. Please double-check all order details before finalizing your purchase.

Non-Returnable & Non-Refundable Custom Orders

Due to the bespoke nature of our glass balustrades, all orders are final once production has begun. Custom-made products cannot be returned, exchanged, or refunded under any circumstances, except in the rare event of manufacturing defects or transit damage.

Final Sale Policy

By placing an order for custom glass balustrades, you acknowledge and agree to our non-returnable, non-refundable policy. Please ensure that all details are accurate before proceeding with your purchase.

For any questions or concerns before ordering, our team is happy to assist – contact us at info@saris-balustrades.co.uk.