You can place an order directly on our website by using our glass balustrade calculator. Simply enter your measurements, desired shape, and glass type to receive an instant price quote. Once you're happy with the configuration, proceed to checkout and complete the order.

Yes, all products must be paid for in full before production and shipping. Since our glass balustrades, Juliet balconies, and laminated glass panels are custom-made, we require upfront payment to begin processing your order.

Once an order is confirmed and production has started, changes or cancellations are not possible. Please double-check all measurements and specifications before placing your order.

Delivery time is approximately 3 to 6 working weeks, depending on the complexity of the order and production schedule. Estimated delivery times will be provided at checkout or via order confirmation.

We provide a 1-2 hour notice on the day of delivery, but we cannot guarantee an exact time slot. Deliveries occur between 8 AM and 5 PM (Monday to Friday) and may be delayed up to 8 PM due to traffic conditions.

Yes. Our drivers operate alone, so assistance is required for unloading and collection. Depending on the weight and size of the glass, multiple people may be needed to unload safely.

If you are not present at the agreed delivery location:

• Our driver will attempt to contact you via phone, text, and voicemail.
• If there is no response, the product will be returned to our warehouse.
• Redelivery charges will apply for second or third attempts.