Shipping Policy
At Saris-Balustrades.co.uk, we are committed to delivering your custom-made glass balustrades safely and efficiently. Please review our shipping guidelines to ensure a smooth delivery process.
Delivery Details
Delivery Hours
- Deliveries take place Monday to Friday between 8 AM and 5 PM.
- In some cases, due to traffic or unforeseen delays, deliveries may arrive as late as 8 PM.
Delivery Notification
- We provide an estimated delivery notice 1-2 hours before arrival on the day of delivery.
- However, we cannot guarantee an exact delivery time or offer a specific time slot.
Assistance Required for Unloading
- Our drivers operate alone and require on-site assistance for unloading.
- Glass balustrades can be heavy, requiring multiple people to assist depending on size and weight.
- Failure to provide unloading assistance may result in delays or failed delivery attempts.
Liability Disclaimer
- Customers are responsible for organizing sufficient manpower or equipment for unloading.
- We do not accept liability for any damages that occur during unloading, as this process is managed by the customer.
Important Notice for Equipment & Labour
- Do not book cranes, installation equipment, or labour prior to the confirmed delivery date.
- Delays or rescheduling may occur, and we are not responsible for additional costs incurred due to premature bookings.
Missed Deliveries
No-Show Policy
- If the customer is not present at the agreed delivery location, our driver will attempt to contact you via phone, text, and voicemail.
- If no contact is made, the product will be returned to our warehouse.
Product Return & Redelivery Fees
- Redelivery charges apply for any second or third delivery attempts due to a missed appointment.
- Customers will be required to arrange a new delivery date and cover additional shipping fees before redelivery is scheduled.
For any further questions regarding delivery, please contact our support team at info@saris-balustrades.co.uk.
